Information for refugees from Ukraine

Financial support for refugees from Ukraine is currently provided in accordance with the Asylum Seekers' Benefits Act. The Basic Security Office (Grundsicherungsamt) is currently responsible. From 1st June 2022, protection seekers from Ukraine will be entitled to unemployment benefit II (Arbeitslosengeld II). From then Jobcenter is responsible. We have summarised where you can get specific help and further information after your arrival in Hamburg.

For people from Ukraine seeking protection who have been receiving benefits under the Asylum Seekers’ Benefits Act, continued payment is guaranteed for up to 3 months. It is not necessary to file an application, but it is still necessary to fill out this form in order to check the eligibility requirements.

You can only apply for financial aid after official registration. Registration is possible in all German cities. Registration is important so that you can work in Germany or receive state assistance.

Registration in Hamburg

If you do not yet have accommodation in Hamburg, please register at the Arrival Centre (Ankunftszentrum) in Rahlstedt. The arrival centre is open 24/7. You will be provided with state accommodation.

You have private accomodation with relatives or acquaintances? Please contact the Office for Migration (Amt für Migration) for registration. Please book an appointment online in advance for each person who wishes to register.

Financial support

As of 1st June 2022:

Protection seekers from Ukraine can apply for unemployment benefit II (Arbeitslosengeld II) directly after registration and issuance of the residence permit (Aufenthaltserlaubnis). From then, counselling and financial support will be provided by Jobcenter

A fictitious certificate (Fiktionsbescheinigung) or a residence title (Aufenthaltstitel) according to § 24 (1) of the Residence Act (Aufenthaltsgesetz) must be submitted for the application.

Important: The application for unemployment benefit II (Arbeitslosengeld II) can already be submitted now. Under point 2 of the main application (Hauptantrag), 1st June 2022 must be entered as the date.

Please book online an appointment.

An information sheet on unemployment benefit II in Ukrainian can be found here.

Financial support until 31th May 2022:

You can apply for social benefits (until 31th May) at the Zentrale Erstaufnahme (ZEA) / Ankunftszentrum after registration.

Therefore, please book an appointment online here if you stay in private accommodation (i.e. not public accommodation). Book an appointment for your entire family.

With the registration and benefit approval you then report to the Payment Office in the District Office (Bezirksamt) where your accommodation is located. Here you can find the address of the responsible office: Zahlstellen, Bezirksämter Hamburg.

The Basic Security Office (Grundsicherungsamt) is responsible for ongoing case management. Which Basic Security Office is responsible for you depends on the address of the public or private accommodation.

Further support in Hamburg

Further information and contact details can be found on the website of the City of Hamburg at The information for protection seekers is available in German, Ukrainian and Russian.

The Hamburg Welcome Center offers special counselling to those seeking protection from Ukraine on topics such as practical aspects of life in Hamburg, learning German and recognition of foreign qualifications. An information sheet is available in German – Ukrainian and German – Russian.

The Employment Agency (Agentur für Arbeit) can help you find a job or vocational training. You can find out which agency is responsible for you here.

Further information

The website offers information on asylum, entry, accommodation and medical care in Germany. The information is available in several languages: Ukrainian, Russian, English and German.

Questions and answers on entering Ukraine and staying in Germany can be found on the website of the Federal Office for Migration and Refugees.


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