Who is eligible, when and how much?

Questions & Answers

• Which financial support is available?

  Citizen´s benefit (Bürgergeld) includes a normal requirement for personal sustenance. At present (since January 2025), single adults are entitled to a normal requirement of EUR 563 per month. Children receive between EUR 357 and EUR 451 depending on their age. The normal requirement is also calculated based on factors such as whether other people (eligible for benefits) live in the same household, for example. Rental costs (basic rent, bills and heating costs), health and long-term care insurance along with additional requirements may also be covered.

  Click here to find out more information on how the benefits are made up.

• How can I submit an application?

  You can submit your application for citizen´s benefit (Bürgergeld) online, by email or by mail. Please use our form or send us an initial informal application. You can also drop off your application in the letterbox at your local office.

  The Jobcenter office in charge of your case is determined by your residential address. Use our office search to find out which Jobcenter office is responsible for you.

  Step-by-step guide to submitting a new application: click here to find out how to get in touch with us, which forms you need to complete and which documents need to be submitted.

  All key information on the basic security benefit is included in the citizen´s benefit/Social Security Benefits info sheet.

• Which documentation do I need to submit?

  Fill out the application for citizen´s benefit (Bürgergeld) and enclose copies of all relevant additional information and documents. Step-by-step guide to submitting a new application – read more about the documents you need to submit here.

  Self-employed people are requirement to submit the appendix “Einkommen Selbstständiger” (EKS) (income declaration for self-employed persons). Do you have any other questions? Give us a call. Click here to find the phone hotline for your local office.

• I achieve a varied amount of income each month. Can benefits be provisionally approved?

  Yes, that is possible.

• Does the income earned by my partner count?

  Yes, if you live together with your partner in a household, you form a benefits community (Bedarfsgemeinschaft/BG) and jointly contribute to your household.

• Will the benefits cover my housing costs? Is there an upper limit?

  The benefits will cover your basic rent, bills and heating costs. During the first 12 months of receiving benefits, costs for rent and heating are recognised at their actual amount.

• Are my children also eligible for financial assistance?

  Yes. Depending on their age, the normal requirement, i.e. social security benefit, granted is between EUR 357 to EUR 451. Child benefit for the respective child is taken into account and factored in as ‘income’ when calculating the benefit amounts. More information on child benefit can be found on the page Understanding child benefit.

• How long does it take for benefits to be paid?

  The quicker you submit all required documents, the sooner we will be able to process your application and pay benefits. If you have any specific questions related to payment, please call the phone hotline for your local office directly.

• When will I receive the benefits?

  Once your application for benefits has been approved, they will always be paid one calendar day before the month of entitlement. Example: Your benefits for the month of April will be paid at the end of march.

• Which additional financial support is available?

  A variety of different social security benefits are available, for instance, child benefit, housing benefit or child allowance. Some of these benefits cannot be claimed at the same time as Supplementary citizen´s benefit.

  More information on child benefit can be found on the page Understanding child benefit.

  All important information on child allowance can be found on the page Understanding child allowance.

  Find more information on how or where to apply for housing benefit on the City of Hamburg website.

• I am self-employed and currently experiencing a loss in income/sales. When am I entitled to support?

  All persons with inadequate or no funds at their disposal to secure their livelihood may be entitled to claim citizen´s benefit. If you and your family (members of your benefits community), where applicable, do not have any or adequate funds at your/their disposal to secure your livelihood, you may be entitled to claim citizen´s benefit. This also applies to the Self-employed and freelancers.

• Do I need to stop being self-employed?

  No. You can continue being self-employed.

• Will the costs for my office (rent, bills, leasing rate, etc.) be covered? Does Jobcenter team.arbeit.hamburg also pay for my operating overheads?

  No, Jobcenter team.arbeit.hamburg is only responsible for securing your personal livelihood. If you have business expenses, these reduce the income used to calculate your normal requirement. This may mean you are entitled to claim more.

  Note: Liquidity assistance is regarded as operating income.

   

• I employ people. What can I offer them?

  If you have employees who are currently experiencing a loss of work or pay, you can apply for the short-time work allowance on their behalf.

  In addition to the short-time work allowance, your employees can also submit their own applications to receive citizen´s benefit, housing benefit and other social security benefits. Employers are likewise able to apply for benefits.

• Do I need to use all my savings before I’m eligible to receive Unemployment Benefit II?

  Assets are only taken into account after the first year of benefit.

  If the first member of your benefits community is in possession of available assets exceeding EUR 40,000, your benefits community is not entitled to claim citizen´s benefit. An upper limit of EUR 15,000 applies for each additional member.

  As owner-occupied residential properties are not considered available assets, they are not accounted for as considerable assets.

  Assets used to obtain a pension (endowment policies and annuity insurances) are likewise not regarded as considerable assets. The above applies regardless of the asset value.

• Do I need to register and verify my identity in person in order to use the e-service?

  No. If you already receive benefits, you can register for our e-service by giving us a call. If you register online, you’ll receive a PIN in the mail to activate your account. Once you have received your PIN, you can give us a call to activate your account.

• Do I need to let the Jobcenter know if I plan to travel?

  Any planned travel must first be reviewed and approved by the Jobcenter as you won’t be reachable for the period you are not at your usual place of residence (and may not be able to take part in a suitable training course, for instance).