Monetary Benefit

Advisory & Placement Services


About Us

Customer Relationship Management

We value your opinion!

Whether it's praise, suggestions, criticisms or complaints: We’d love to hear from you.

Getting valuable feedback on the quality of our services allows us to identify and work on areas in need of improvement.

Our employees at our local offices are your first port of call. Any issues experienced with us can often be solved right away with a personal conversation. However, please get in touch with the team or management at your local office if the issue is not remedied in this way.

Let us know about your concerns

Are you not happy with the service you’ve received? Do you have any suggestions on how we can improve? You value the cooperation with employees at your location and want to let us know what is going particularly well?

Get in touch by sending an email to the central Jobcenter customer relationship management team:

Or write to:

Department – Customer Relationship Management
Billstraße 82-84
20539 Hamburg

In order to ensure we can process your query, please send us your complete first name and surname, client number, the number for your dependants, your street and house number, postcode and your phone number so we can get in touch with you in the near future.

Give us a call!

Phone: +49 40 2485 1725

Our employees would be happy to receive your query and settle the issue by discussing it with you, where possible. If our employees are not able to handle the issue, your query will be forwarded and you will receive a response in the near future.


Jobcenter employees are bound by statutory provisions when it comes to providing information to third parties, including landlords, friends, legal advisers and counselling services. Accordingly, your information will not be passed on to third parties without them first being granted written authorisation.

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